These wrong detections are called false positives. Our dev team will check this file and mark it appropriately. They will look into it and eventually confirm the reported file, software, or website is clean. Otherwise, Avast will keep detecting and blocking it as a threat. If the log exceeds the maximum size limit, the oldest records are removed to create space for the most recent records. If so, the icon is there, it's just not displayed with the others.
Yes, it can take some time to do this. Did you mark the file in the system scanner exceptions and real time protection exceptions? These files usually have the following extensions:. It's important that you try this first because it's the easiest fix. Managing exceptions or turning off Avast protection may leave your computer at risk. Note: Set exceptions only if you know that the files and websites you want to exclude are not infected. These locations contain the Analysis data files, Analytics temporary files, Analysis Log files and Analysis backup files. In the additional info, you can add a link from.
We recommend to enable it only temporarily while running an application in full screen. Report a False Positive Detection to Avast We also strongly suggest reporting the detection you believe is a false positive directly to Avast team. In recent years, cyber-attacks have become more and more intelligent, but the antivirus industry is fighting back. More likely, any problems experienced are the result of improper removal and cleanup of your previous realtime antimalware. This option is enabled by default. In the resulting Windows Firewall window, click Allow an App or Feature through Windows Firewall. Link to report is included on every in-product pop-up displayed when the harmful webpage or file is blocked.
For example, you might want to allow live apps such as Weather or Video to send information or content to your computer. These files usually have the following extensions:. Avast Web Shield Has Blocked a Harmful Webpage or File Pop-up Then you need to fill-in following simple form. Remove Zone Alarm if you have it and use the Windows Firewall. Then type it again below to confirm.
. Since 2006, he has worked as a level designer and programmer for various video game companies. All popups in the above list are set to 20 seconds by default. Your participation does not compromise any of your personal information. For this, you can use a.
If an application contains multiple executable files in its installation directory, select the file that features the name of the program as its file name. Add Exception for Specific Avast Antivirus Shield File System Shield, Mail Shield, or Web Shield If you want to add the exception for the specific Avast shield, follow the steps further. This is so-called Global Whitelist or Exclusion List. Avast In-product Form for Reporting False Positive Detection of Files or Websites Alternatively, you can use the official. In the past, Avast was blocking some of the most popular software Steam for example for a short period of time. While it is generally not recommended, you may want to exclude certain files or websites from scanning, for example if you want to speed up your scans or to avoid false positive detections. This option is enabled by default and applies only to mail clients such as Microsoft Outlook and Mozilla Thunderbird.
In the Maintenance panel, you can optimize space on your hard disk by limiting the size of the logs and removing those which are no longer needed. No, you cannot do this. This option is enabled by default. Also please note a lot of items are listed there by default Adding Specific Shield File System, Mail, or Web Exception into Avast 2019 On the screenshot above, you can see many items are excluded from the File System Shield scan by default. If you do not want to see popup messages from the above list, you can set the duration time to 0 for each popup type or enable in the main settings section. Verify that you are not using a proxy server.
If such false-positive detection prevails after the virus definitions update, you may want to exclude the detected software or website from the Avast scan. To remove an item, click the relevant row in the appropriate tab then click Delete. Check the 'Path' column and exclude the files listed in the 'File Name' column. This option is disabled by default. Note: We recommend to keep the default settings enabled unless you are aware of the potential risks.
To add another item to the list, select the appropriate tab and click Add. Check the 'Path' column and exclude the files listed in this screen. To exclude files only from a specific scan or active protection component, use the Exceptions section in the settings of that particular scan or active protection component. The following files must be excluded from antivirus scanning: - Configuration Database and Transaction Log files: These can be determined by reviewing the AcceleratorManager. You can submit files which Avira Antivirus has flagged as malicious or suspicious on our website at any time.
Official Avast Web Form for Reporting False Positive Detection of Files or Websites Additional Notes Although we have used Avast Free Antivirus 2019 screenshots in this article, these steps are also applicable for all Avast Antivirus solutions i. If the problem persists, submit a support case to Microsoft: Doc Computers verified since 1972 Computers verified since 1972. The location will contain the. It is possible that updates have been made to the original version after this document was translated and published. These guidelines apply to both Real-Time and On-Demand antivirus scanning. You can also simply just restart your Windows. Additionally, you can limit the amount of space used by.